Frequently Asked Questions

MAEVE ROW is intended for customers in the United Kingdom. Availability is confirmed at checkout based on your delivery address.

Standard tracked UK delivery is free on all orders.

Our estimated delivery time is 10–12 business days unless a different estimate is shown at checkout or on the product page. During peak periods or carrier disruptions, delivery can occasionally take longer.

Yes. When tracking is available, we send the tracking details to the email address used for your order.

Yes. We offer a 30-day return period from the date your order is delivered. Items should be unworn, undamaged and returned with their original packaging where reasonably possible.

Please contact us through our Contact page or email support@maeverow.com with your order number. We will provide the return instructions and return address. Please do not send a return before receiving those instructions.

For change-of-mind returns, the direct return shipping cost is normally your responsibility. If an item is faulty, damaged or incorrect, please contact us first so we can arrange an appropriate solution.

Once your return is received and approved, the refund is issued to the original payment method. Where a statutory cancellation right applies, refunds are handled within the legally required timeframe. Your bank or payment provider may need additional time to display the funds.

Fit guidance is shown on each product page. If you are between sizes, we generally recommend choosing the larger size for a little extra room. Please also check the size guide on the product page before ordering.

Where a multi-pair offer is available, you can select the available options shown for each pair before adding them to your bag. Discounts are applied according to the offer displayed on the product page and at checkout.

Please contact us as soon as possible with your order number and clear photos where relevant. We will review the issue and, where appropriate, arrange a replacement, refund or other remedy in line with your statutory rights.

Contact us as soon as possible after ordering. We will try to help, but once an order has entered fulfilment or has shipped, changes may no longer be possible. Your statutory cancellation and return rights remain unaffected.

Applicable taxes are included where required and the final amount payable is shown before you place your order. Any delivery charges that apply are also shown before checkout is completed.

You can use our Contact page or email support@maeverow.com. MAEVE ROW is operated by We Build Brands BV, Broekstraat 33, 9831 Sint-Martens-Latem, Belgium.