Terugbetalingsbeleid
Last updated: 8 October 2026
We want you to feel confident when ordering from MAEVE ROW.
We offer a 30-day return period from the date your order is delivered, subject to the conditions below.
This voluntary return policy is in addition to any statutory consumer rights available to you.
Return period
You may request a return within:
30 days of receiving your order.
Returns requested after the 30-day period may not be accepted unless required by applicable law.
Return conditions
To be eligible for a return, the item should be:
- unworn, except for reasonable indoor try-on;
- unused;
- undamaged;
- in resalable condition;
- returned with any accessories supplied with the item; and
- returned in its original packaging where reasonably possible.
For footwear, we recommend trying your boots on indoors on a clean surface until you are certain that you wish to keep them.
Items showing clear signs of outdoor wear may not qualify for our voluntary 30-day return policy.
How to request a return
Before returning an item, please contact:
Include:
- your order number;
- the email address used to place the order; and
- the item you would like to return.
We will then send you the appropriate return instructions and return address.
Please do not return products to our registered business address unless we specifically instruct you to do so.
Return shipping costs
For change-of-mind returns, the cost of returning the item is normally the responsibility of the customer.
We recommend using a tracked return service and keeping proof of postage until your refund has been completed.
If you received an incorrect, faulty or damaged product, please contact us before returning it.
Where we are responsible for the issue, we will provide an appropriate remedy and cover reasonable return costs where required by law.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method.
Please allow your bank, card issuer or payment provider additional processing time after a refund has been issued.
We do not charge a restocking fee.
UK cancellation rights
Where the UK Consumer Contracts Regulations apply, consumers generally have the right to inform us that they wish to cancel an eligible online purchase within 14 days of receiving the goods.
After informing us of the cancellation, you generally have a further 14 days to return the goods.
Where required by law, eligible refunds will include the cost of the least expensive standard delivery method originally offered.
We may withhold reimbursement until we have received the goods back or you have supplied evidence that the goods have been returned, where permitted by law.
Nothing in this policy limits your statutory rights.
Reduced value of returned products
You may inspect a product as you reasonably would in a physical shop.
Where permitted by law, we may reduce a refund if the value of the product has been reduced because it has been handled beyond what was reasonably necessary to establish its nature, characteristics and fit.
Exchanges
If you would prefer another size or style, please contact us.
Exchanges are subject to stock availability and cannot be guaranteed.
In some cases, we may recommend returning the original item for a refund and placing a new order.
Faulty, damaged or incorrect items
Please inspect your order after delivery.
If an item is:
- faulty;
- damaged;
- not as described; or
- different from what you ordered,
contact us as soon as possible.
Please provide your order number and photographs where relevant.
Depending on the circumstances and your statutory rights, we may offer:
- a replacement;
- a repair;
- a refund; or
- another appropriate remedy.
Contact
MAEVE ROW
Operated by We Build Brands BV
Broekstraat 33
9831 Sint-Martens-Latem
Belgium
Company number: 0797.324.261
VAT number: BE 0797.324.261
Email: support@maeverow.co.uk